Frequent questions

Can I choose a specific weight for my racket?

We want to clarify that our operation does not contemplate the individual weighing of the blades, so we cannot offer specific weights for each of them. In the product characteristics you can consult the average weight indicated by the manufacturer with a margin of error of +-10gr.

How can I know if a product is in stock?

In Padel Kiwi we always work with real stockIf you can add a product to the cart, we have units available to ship. When there are no units in stock the message "OUT OF STOCK" appears and it is not possible to make the purchase.

What does the product warranty cover?

Our items have the manufacturer's legal warranty that covers any breakdown or defect (3 years). If necessary, we will take care of any possible incident as long as it is due to a defective component or manufacturing fault. Those caused by external agents such as intentional or accidental game throws, friction, blows, etc. are not covered by the guarantee. For any questions or incidents regarding the warranty of a product, send us an email to contacto@padelkiwi.com

What is the deadline?

Check our shipping policy at this link:

https://www.padelkiwi.com/pages/politica-de-envio

How to make a return?

We explain in the following link how to make a return. It is very simple!

https://www.padelkiwi.com/pages/politica-de-devoluciones

Shipping policy

For more information you can consult the following page:

https://www.padelkiwi.com/pages/politica-de-envio

Payment methods / Pay in installments without interest

You can currently make payments in Padel Kiwi with credit card, Google pay, Apple Pay, Paypal or pay in interest-free installments with Klarna.

For more information you can consult the following page:

https://www.padelkiwi.com/pages/pago-seguro

I have not got my order yet

If you have not received your order within the time indicated when making the purchase, send us an email to: contacto@padelkiwi.com

Tell us the order number and the email with which you made the purchase, this way we can give you a response much faster.

We will respond to you in less than 24 business hours from Monday to Friday.

How can I contact Padel Kiwi?

You can contact us via email to contacto@padelkiwi.com or through the form below. We will respond in less than 24 working hours from Monday to Friday.

Contact Padel Kiwi

If you are on this page you surely need to know something. If you have any questions or ask, contact us. We will be happy to help you!

To contact us:

You can contact us through this form or sending us an email to: contacto@padelkiwi.com

It is important that you indicate your order number so that we can resolve the incidence as soon as possible.

Before contacting us we recommend that you read the "frequent questions" that are at the beginning of this page. 

We want to tell you that you are patient if you write to us for the weekend since we also like to play paddle tennis and for that reason we do not work 24/7. TWe will respond In less than 24 hours working from Monday to Friday.

Thank you very much for trusting us. 

Team of Padel Kiwi.

Al continuar, aceptas los Términos de uso de Padel Kiwi y confirmas que has leído la Política de privacidad de Padel Kiwi. El formulario de contacto de Padelkiwi tiene como responsable del tratamiento a Padelkiwi, S.L. y su finalidad es enviarte información relacionada con tu solicitud de información. La legitimación de este tratamiento es el consentimiento que nos otorgas al enviar el formulario. No se realizan cesiones de datos y transferencias, salvo a los proveedores de servicios de alojamiento de los servidores ubicados dentro de la UE. Tienes derecho a ejercer los derechos de acceso, rectificación, supresión, limitación, oposición, portabilidad, o retirar el consentimiento enviando un email a contacto@padelkiwi.com. Para más información, por favor consulta nuestra Política de Privacidad.

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