Not what you were looking for?
You can return it.
You have 30 calendar days to return your order without giving us any reason. Process it online in 2 minutes.
How much to return it?
Pick your country and we tell you the return cost. If it's a defect or warranty, we cover the shipping.
In 4 steps and 2 minutes.
Pick products
Tick the items you're returning. We tell you if the return is free or has a cost.
Pack and hand over
Pack it in an outer box (don't use the manufacturer's) and stick the return label. The courier takes it to our warehouse.
Get your refund
As soon as we receive your package, we refund the amount to the same payment method. If the return has a cost, it's deducted from the refund.
Voluntary returns
If you don't like your order or it's the wrong size, you can return it without giving us any reason. These are the rates by zone:
Liechtenstein · self-managed
The customer must arrange the return themselves. Email us at contacto@padelkiwi.com with your order number and we'll tell you the steps.
Return conditions
For us to approve your return, the product must meet:
If the product doesn't meet the conditions
The return will be rejected and return shipping costs will be at the customer's expense.
Exceptions: free returns
Defective products or warranties: €0
If the product arrives defective, wrong or under warranty, the return cost is fully on us. We send you the pre-paid label and nothing is deducted from the refund.
Products with special conditions
Due to volume and technical service needs, the following products are returned directly to the manufacturer's warehouse:
Slinger Padel brand
- Ball launcher machine
- Slinger battery
- Remote control
Return shipping is paid by the customer for voluntary returns, using the courier of their choice. If the original packaging and labels aren't kept, 10% of the product value will be deducted from the refund.
To start a Slinger return, email us at contacto@padelkiwi.com with your order number and we'll guide you.
Rejecting the delivery of an order
If you reject the delivery for any reason, the following will be deducted from the refund:
- Original total shipping cost.
- Return cost of the package charged by the carrier.
- On international shipments, any applicable customs fees.
If you reject the package because of an issue, contact us first — we'll solve it without you needing to reject the delivery.
Possible return cases
Depending on the reason, the process and costs may vary:
If the received products have any defect or damage, we respond to the lack of conformity as stated in the Warranties section.
Warranties
Manufacturers only process warranties if the purchase was made through official distributors. We are official distributors of all brands in our store, so every product comes with the manufacturer's official warranty.
Except for products that, by their nature, are excluded from consumer goods warranty regulations, and provided the buyer makes private use, all our products are guaranteed nationally against manufacturing defects.
We respond to any lack of conformity, which you must report within two months from when you became aware of it.
Presumption of original defect
If the defect appears within the first 2 years after delivery, it's assumed to have existed when the product was invoiced (or delivered, if later). I.e. it's a defect of origin or factory, unless we can show the defect isn't original (e.g. misuse or poor maintenance).
If the defect appears after 2 years, that presumption no longer applies.
Solutions for defects
For a defective product, we may proceed with:
- Product repair.
- Replacement with a new one.
- Price reduction.
- Contract termination (full refund).
All these actions are completely free for the buyer, including any shipping costs.
Warranty exclusions
The following are excluded from the warranty:
- Defects and damage caused by external events, accidents or use that doesn't follow our or the manufacturer's instructions.
- Normal wear of the product.
- Products modified or repaired by the customer or anyone not authorised by Padel Kiwi.
- Products subject to a specific contract.
In these cases, the consumer is responsible for the repair.
Conformity with the contract
Under the regulations, and unless proven otherwise, products are deemed in conformity with the contract provided they meet:
- Match the description and have the qualities of the product shown to the consumer as sample or model.
- Are fit for the purposes products of the same type are usually intended for.
- Show the quality and performance usual for a product of the same type that the consumer may reasonably expect, given the product's nature.
Dispute resolution
As required by European regulation, we inform you of the existence of a European platform for resolving disputes related to online contracts.
For consumer dispute resolution (Art. 14.1 of EU Regulation 524/2013), the European Commission provides an online dispute resolution platform available here: