Customer support

Need a hand?
We're on court with you.

Drop us a message via the form or email. We reply in under 24 business hours, Monday to Friday. And yes — in 7 languages.

Tell us how we can help

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Before you write

Frequently asked questions

If one of these scratches the itch, you might skip the form.

Can I choose a specific weight for my racket?
We want to clarify that we don't weigh rackets individually, so we can't offer specific weights for each unit. You can check the average weight from the manufacturer in the product specs, with a ±10g margin of error.
How do I know if a product is in stock?
At Padel Kiwi we always work with real stock: if you can add a product to your cart, we have units ready to ship. When there are no units, the message "Out of stock" appears and the purchase isn't possible.
What does the product warranty cover?
Our items come with the legal 3-year manufacturer warranty, covering any failure or manufacturing defect. If needed, we handle any incidents caused by a defective component or manufacturing fault. Damage from external factors such as gameplay (intentional or accidental), scrapes, hits, etc., is not covered. For warranty questions, email us at contacto@padelkiwi.com.
What's the delivery time?
Check our shipping policy at this link: Shipping & delivery.
How do I make a return?
We explain how to return in the link below. It's really simple! Returns.
Shipping policy
Para más información puedes consultar la siguiente página: Envíos y entregas.
Payment methods / Interest-free instalments
Actualmente puedes realizar pagos en Padel Kiwi con tarjeta de crédito, Google Pay, Apple Pay, PayPal o pagar a plazos sin intereses con Klarna o Scalapay. Para más información consulta: Métodos de pago.
I haven't received my order yet
If you haven't received your order within the time stated at checkout, email us at contacto@padelkiwi.com with the order number and the email you used to buy. That way we can get back to you much faster. We reply in under 24 business hours, Monday to Friday.
How do I contact Padel Kiwi?
You can email us at contacto@padelkiwi.com or use the form above. We reply in under 24 business hours, Monday to Friday.