Privacy Policy

“Padel Kiwi” is deeply committed to compliance with Spanish and European regulations on the protection of personal data, and guarantees full compliance with the established obligations, as well as the implementation of the security measures provided in the General Data Protection Regulation. Data (RGPD) (EU) 2016/679, of April 27, and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD and GDD, hereinafter LOPD) .

In accordance with these regulations, we inform you that the use of our website may require certain personal data to be provided through registration or contact forms, or by sending emails, and that these will be processed by “Padel Kiwi", Responsible for the treatment, whose data are:

  • Social denomination: Padelkiwi, SL
  • NIF: B09705252
  • Registered Office: C/ Moreras, 29, Floor 0, Door B, 28221 - Majadahonda, Madrid, Spain
  • e-mail: contacto@padelkiwi.com

Obtaining and Processing of Personal Data

Personal data is any information related to a person: name, email, address, telephone number, NIF/NIE... Additionally, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet access provider.

“Padel Kiwi”, as the Data Controller, has the duty to inform the Users of its website about the collection of personal data that may be carried out, either by sending an email or by completing the forms included in the website.

Only the necessary data will be obtained to be able to perform the contracted service, or to be able to respond appropriately to the request for information made by the User. The data collected is identifying and corresponds to a reasonable minimum to be able to carry out the activity carried out. In particular, no specially protected data is collected at any time. In no case will the data be used differently than the purpose for which they were collected.

Contact/email forms

Purpose: Respond to your request for information made through our contact form(s).

Legitimation: The base The legal entity that legitimizes this treatment is the User's consent, which may be revoked at any time.

Data transfer: Personal data will be processed through servers managed by Shopify, who will be considered the Data Processor.

Mailing list registration forms (newsletter)

Purpose: Sending communications, some of them commercial, of interest to Users according to the theme of the website. As established by the LSSICE, “Padel Kiwi” undertakes not to send commercial communications without identifying them as such. For these purposes, the information sent to clients for the maintenance of the existing contractual relationship, if any, will not be considered commercial communication.

Legitimation: The base The legal entity that legitimizes this treatment is the User's consent, which may be revoked at any time.

Data transfer: Personal data will be processed through servers managed by Mailchimp and Klaviyo who will be considered the Data Processor.

Customer registration/registration formsnte/contracting

Purposes:

  • Manage your User registration on our website.
  • Manage purchases made.
  • Provide information about the processing and status of purchases.
  • Historical record of purchases made on our website.
  • Comment and content management.
  • Sending communications via email and/or telephone, in order to inform the User of possible incidents, errors, problems and/or order status.

Legitimation: The base legal entity that legitimizes this treatment is the execution of a contract.

Data transfer: “Padel Kiwi” will not transfer or communicate your data to any third party, except in the cases legally provided for or when strictly necessary for the provision of a service. Specifically, the data may be transferred to:

  • Providers of technological or computer services.
  • Payment service providers.
  • Courier and parcel companies.
  • Third parties or intermediaries, as service providers, who operate on our own behalf (management, consulting...).

Data transfers will occur respecting the strictest confidentiality, using the necessary measures, such as signing confidentiality contracts, or adhering to their privacy policies established on their respective websites. The User may refuse to transfer their data to the Data Processors, by means of a written request, by any of the aforementioned means.

Furthermore, in those cases where it is necessary, Client data may be transferred to certain organizations, in compliance with a legal obligation: Spanish Tax Agency, banking entities, Labor Inspection, etc.

Feedback form

Purpose: make a comment or review for publication on the website.

Legitimation: The base The legal entity that legitimizes this treatment is the User's consent, which may be revoked at any time.

Data transfer: Personal data will be processed through the servers of this website, managed by Shopify, who will be considered the Data Processor.

Minors

Only people over 14 years of age may provide personal data on this website. As required by the LOPD and GDD, in the case of minors under 14 years of age, the consent of their parents or guardians will be a mandatory condition for us to process their personal data.

On the other hand, only people over 18 years of age may hire our services. In the case of minors under 18 years of age, the consent of their parents or legal guardians will be a mandatory condition for us to provide the services offered, unless the minor is emancipated.

User Registration

When the User registers through the corresponding form, the information we collect includes:

  • Name and surname
  • Email and/or telephone
  • Shipping addresses
  • IP
  • Username Password

The User must also provide a password, which must meet certain security requirements. They do not expire. To recover the password, the User must go to the specific recovery form and enter their email to continue with the process and be able to modify it, by clicking on the link that will be sent to the email address entered. The User is responsible for keeping his password confidential, as well as for all uses he makes of it. You must inform “Padel Kiwi” any unauthorized use of your account or password as soon as possible.

The User, once registered, has access to a private panel, where they can view certain content, records of purchases made, etc. You can also manage your account options, such as your password or User data.

The User may receive the following notifications:

  • When registering on the platform (account validation email).
  • When making purchases, such as proof of purchase, incidents, shipments made, etc.
  • The User receives the store's newsletter if they have registered for it, from which they can unsubscribe in their User panel and in the corresponding links included at the bottom of the newsletter.
  • For comments made, and responses to them.
  • By password recovery (specified in the previous field).
  • By unsubscribing or deleting the account.

Security measures

Users of the website are informed of “Padel Kiwi” that the security, technical and organizational measures within our reach have been adopted to prevent the loss, misuse, alteration, unauthorized access and theft of data, and that they thus guarantee the confidentiality, integrity and quality of the information. contained therein, in accordance with the provisions of current regulations on data protection. The personal data collected in the forms are processed only by the staff of “Padel Kiwi” or the designated Data Processors.

The website of “Padel Kiwi” also has SSL encryption, which allows the User to securely send their personal data through the website's contact or registration forms.

Veracity of the data

The User declares that all the data provided by him is true and correct and undertakes to keep it updated. The User will be responsible for the veracity of their data and will be solely responsible for any conflicts or litigation that may arise due to their falsity. It is important that, so that we can keep personal data updated, the User informs “Padel Kiwi” whenever there has been any modification to them.

Data transfer

“Padel Kiwi” will not transfer or communicate your data to any third party, except in legally provided cases or when the provision of a service implies the need for a contractual relationship with a Data Processor. Thus, the User accepts that some of the personal data collected be provided to these Data Processors (payment platforms, agency, intermediaries, etc.), when necessary for the effective performance of a contracted service or purchased product. The User also accepts that, in the case of provision of services, these may be, totally or partially, subcontracted to other people or companies, who will be considered Data Processors, with whom the corresponding confidentiality contract has been agreed, or adhered to their privacy policies, established on their respective web pages. The User may refuse to transfer their data to the Data Processors, by means of a written request, by any of the aforementioned means.

Furthermore, in those cases where it is necessary, Client data may be transferred to certain organizations, in compliance with a legal obligation: Spanish Tax Agency, banking entities, Labor Inspection, etc.

Exercise of User Rights

The LOPD and GDD and the RGPD grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. To do this, the User must contact, providing documentation that proves their identity (DNI or passport), by email to contacto@padelkiwi.com, or by written communication to the address that appears in our Legal Notice. Said communication must reflect the following information: name and surname of the User, the purpose of the request, address and supporting data.

The exercise of rights must be carried out by the User himself. However, they may be executed by a person authorized as the legal representative of the User, providing documentation that proves said representation.

The User may request the exercise of the following rights:

  • Right to request the access to personal data, which is the right to obtain information about whether your own personal data is being processed, the purpose of the processing that, if applicable, is being carried out, as well as the information available about the origin of said data. data and the communications made or planned thereof.
  • Right to request your rectification, in the event that the personal data is incorrect or inaccurate, or suppression of data that turns out to be inadequate or excessive.
  • Right to request the limitation of their treatment, in which case they will only be kept by “Padel Kiwi” the data strictly necessary for the exercise or defense of claims.
  • Right to stand against to the processing: refers to the right of the interested party to not have the processing of their personal data carried out or to cease it in cases where their consent is not necessary for the processing, in the case of commercial prospecting files. or that have the purpose of making decisions regarding the interested party and based solely on the automated processing of their data, unless for legitimate reasons or the exercise or defense of possible claims they have to continue processing.
  • Right to portability of the data: in case you want your data to be processed by another company, “Padel Kiwi” will facilitate the portability of your data in exportable format.

In the event that consent has been granted for a specific purpose, The User has the right to withdraw consent at any time, without affecting the legality of the treatment based on consent prior to its withdrawal.

We undertake to execute all these rights within the maximum legal period (1 month).

If a User considers that there is a problem with the way in which “Padel Kiwi” is handling your data, you can direct your complaints to the Security Manager or to the corresponding data protection authority, the Spanish Data Protection Agency being the one indicated in the case of Spain.

Data retention

The personal data of Users who use the contact form or who send us an email requesting information will be processed for the time strictly necessary to respond to the request for information, or until the consent granted is revoked.

The Client's personal data will be processed until the contractual relationship ends. The period of conservation of personal data will be the minimum necessary, and may be maintained until:

  • 4 years: Law on Infringements and Sanctions in the Social Order (obligations regarding membership, registrations, cancellations, contributions, payment of salaries...); Arts. 66 et seq. General Tax Law (accounting books…)
  • 5 years: Art. 1964 Civil Code (personal actions without special term)
  • 6 years: Art. 30 Commercial Code (accounting books, invoices...)
  • 10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.
  • No deadline: disaggregated and anonymized data.

For its part, the data of Users who register for the newsletter will be kept indefinitely, until the consent granted is revoked.

In the case of processing candidate data (CV), “Padel Kiwi” may keep its resume stored for a maximum of two years to incorporate it into future calls, unless the candidate states otherwise.

Social networks

“Padel Kiwi” has a profile on some of the main social networks on the Internet (Facebook, Instagram, TikTok), recognizing itself in all cases as Responsible for the processing of the data of its followers, fans, subscribers, commentators and other User profiles (hereinafter , followers) posted by “Padel Kiwi".

The purpose of data processing by “Padel Kiwi", when the law does not prohibit it, will be to inform its followers about its activities and offers, by any means that the social network allows, as well as provide personalized customer service to the User. The base The legal entity that legitimizes this treatment will be the consent of the interested party, which may be revoked at any time.

In no case "Padel Kiwi” will extract data from social networks, unless the User's consent to do so is specifically and expressly obtained (for example, to hold a contest).

International Data Transfers

“Padel Kiwi” uses the companies' electronic communications sending services Mailchimp and Klaviyo located in the United States. Standard contractual clauses approved by the European Commission have been signed with this entity, with the purpose of ensuring the adequate level of protection in the processing of your personal data, in accordance with the criteria established by RGPD.

By accepting this privacy policy, the User expressly and unequivocally grants his/her consent for the international transfer of his/her data to this service provider company/s.

Confidentiality

The information provided by the User will, in any case, be considered confidential, and cannot be used for purposes other than those described here. “Padel Kiwi” undertakes not to disclose or reveal information about the User's claims, the reasons for the advice requested or the duration of its relationship with the User.

Validity

This privacy and data protection policy has been written by ExpertosLOPD®, a firm specialized in data protection for online stores, on April 1, 2022, and may vary depending on the changes in regulations and jurisprudence that occur, it being the responsibility of the data owner to read the updated document, in order to know their rights and obligations in this regard. every moment.

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